Customer Service Trends for Small Businesses

Customer Service Trends for Small Businesses

In 2017, small businesses are focusing more on the customer’s experience as they continue to see the impact that customers have on their business’s success. Customer service is certainly a top priority for small businesses, which is why business owners are looking for more creative ways to connect with their loyal customers, as well as, attract potential customers. For this reason, we’re going to provide you with 3 customer service trends for small businesses: Continue reading

How to Get the Most Out of Visual Merchandising

How to Get the Most Out of Visual Merchandising

In the world of retail marketing, competition is fierce. Not only does everyone have access to selling the same products, they all use the same means of advertising, from newspapers ads to social media. It seems that the only way to get ahead is to spend more money in an effort to get better exposure. But there is a better way. It’s known as visual merchandising.

Visual Merchandising

Visual merchandising isn’t new, it’s been around as long as the “display window” has; but very few companies use it both efficiently and effectively. Let’s look at 4 ways to get the most out of your displays. Continue reading

Small (Business) Data: How to Use It!

Small (Business) Data: How to Use It!

Many small and mid-size businesses, particularly retailers, are tapping into customer histories and using social media reports to discover buying trends when planning their holiday marketing strategy. Although the term “big data” might seem daunting, there is plenty that small businesses can do with their data to increase productivity and sales! Even if your company has only been in SW blog 11 26 15business for a few years, tapping into the data history of repeat customers can be a valuable and useful asset.

Analyzing your company’s data can tell you which marketing strategies have been the most effective, which products or services your customers are most interested in, and can help you estimate what kind of inventory to stock.

Here are a few tips for how to use your “small” business data this holiday season:

  • Email Reporting: If you are sending out email blasts, use the reports to see what topics/subject lines got the most opens, as well as when the emails were sent – the time of day and day of the week the email is sent does matter! As you notice trends, your email data will help you know what to send and when.

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Small Business Advice: How to Survive Black Friday

Small Business Advice: How to Survive Black Friday

Black Friday is just around the corner! With a growing emphasis on supporting local businesses and “Small Business Saturday,” modest-sized shops, stores, and restaurants not only need to be prepared for increased sales on November 27, but they need to get the word out to their community about holiday sales! Here are some helpful marketing and management tips for small retailers to make the most of Black Friday:

  • GIVEAWAYS: Choose some of your best products to include in a customer giveaway or contest on your social media channels. You can achieve this by requiring social media users to share black friday SWyour Black Friday post in order to enter the contest. This will drive people to your website or brick-and-mortar store to check out other items or sales – or to buy more of the giveaway products as gifts for others!
  • SOCIAL MEDIA: Most small businesses do not have a large advertising budget, so take advantage of the age of social media to promote your Black Friday sales. By offering giveaways and contents through social media (see bullet above!), you can build up a large following online, where you can then push promotions, sales, and special offerings to increase revenue this holiday season.
  • STAFFING: Even if you run your business throughout the year with only a minimal staff, make sure to bring in extra help on Black Friday and for the entire holiday season. First impressions are everything, and having a customer wait for an extended time to check out or for help can leave a lasting negative impact.

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